Legal, refunds, and contact

Business and services

• Business name: FileWorks
• Website: https://fileworks.ai
• Services: hosted software that converts PDF, office documents, images, scans, Markdown, and TXT into editable Markdown, with optional AI reading and translation.
• Products for sale: monthly Pro ($12) and Premium ($29) subscriptions. Basic is free. See About and Pricing. We do not sell physical goods.

Customer service contact details

Email is the primary way to reach FileWorks. We use it for product questions, billing, refunds, and disputes.

• Email: support@fileworks.ai
• Website: https://fileworks.ai
• Billing self-serve: signed-in accounts can open Profile → Manage billing for invoices, payment methods, and cancellation.

Return policy and process

FileWorks sells digital software access and online conversion only. We do not sell physical goods, so there is no shipping, product return, or restocking process.

Converted files are delivered in the workspace for download. If a conversion fails, retry the file or email us with the document name and the error shown.

Refund and dispute policy

Pro and Premium are prepaid monthly subscriptions billed through Stripe. Basic is free. Fees pay for access during that billing period, including conversion quota and AI / translation allowance.

• We do not refund unused days, unused conversions, or unused AI / translation allowance after a paid period has started.
• Canceling stops the next renewal. The current period stays paid until it ends. There is no prorated refund.
• Checking out a different paid plan starts the new plan immediately and ends the prior subscription. We do not issue a prorated credit for unused time on the old plan.
• Duplicate or unauthorized charges: email support@fileworks.ai with the Stripe receipt or the last four digits of the card and the charge date. We review those in good faith and refund when the charge was made in error.

If you believe a charge is wrong, contact us before filing a card dispute so we can help. You may also dispute through your card issuer or Stripe. Unresolved chargebacks may lead to account review or suspension of paid features.

Cancellation policy

You can cancel a paid FileWorks subscription at any time. Cancellation takes effect at the end of the current billing period. There is no cancellation fee.

1. Sign in and open Profile.
2. Choose Manage billing to open the Stripe customer portal.
3. Cancel the subscription. Access continues until the period end date shown there.

When the paid period ends, the account role returns to Basic. History already saved remains available; new conversions follow Basic limits. You can subscribe again from Pricing.

Legal and export restrictions

FileWorks is offered as an online service. By using it you agree that:

• You have the right to upload and convert each file. Do not upload content you do not own or are not licensed to process.
• You will not use the service for unlawful material, malware, or content that exploits children.
• You are responsible for complying with export-control and sanctions laws that apply to you. We do not provide the service where Stripe cannot process payment or where applicable law prohibits it, including comprehensively sanctioned jurisdictions.
• Converted output is delivered electronically. You keep rights in your source files; FileWorks does not claim ownership of your documents.

Terms and conditions of promotions

FileWorks does not currently offer coupons, promotional codes, or time-limited discounts. Listed prices on the pricing page and at Stripe Checkout are the prices you pay.

If we run a promotion later, its terms (who is eligible, duration, and what happens when it ends) will be stated on the pricing page and at Checkout before you pay. Unless those terms say otherwise, a promotion does not change this refund or cancellation policy.